Site Information

Looking for answers? We can help. You should find the information that you need to make your AT&T Pioneer eShoppe visit more enjoyable.

About Us
Contact Us
How to Shop
How to Order
Order Status
Payment Options
Shipping & Handling
Privacy Policy



About Us

The AT&T Pioneer eShoppe is an e-commerce storefront for the Pioneer Shoppe, 1010 Pine St. 1st Floor in St. Louis, Missouri. The eShoppe website is hosted by Yahoo! Store. The Pioneer Shoppe is an AT&T employee store operated by the Missouri Chapter of the AT&T Pioneers. The Pioneer Shoppe had been looking to expand their "bricks and mortar" store in St. Louis online for awhile and Yahoo! Store provides a cost effective way to put up a online storefront. All profits from the Pioneer Shoppe and the Pioneer eShoppe web site go to support the community service activities of the AT&T Pioneers.

If you can't find what you are looking for, just let us know. In a number of cases, we can order in small quantities at great prices. If your group is looking for a unique item, we'll put you in touch with one of our local vendors who will contact you and help you find an item at the lowest cost. We're open for suggestions on new items to carry in the shoppe or online. Your suggestions are very important and will be reviewed and if the item sounds interesting, we'll order it and see how it sells. If it doesn't sell very well, we'll eventually discount the item and won't order it again.

Did you know that The Pioneer Shoppe is staffed by 40+ AT&T retirees, Pioneer Partners, friends of AT&T, and by active AT&T employees during the lunch hour? 100% of the proceeds from your purchase in The Pioneer Shoppe and Pioneer eShoppe web site goes to the Missouri Chapter Pioneer organization who in turn uses 100% of the money throughout the year for a good number of charitable activities in communities we live and work in. Thanks for your continued support of the Pioneer Shoppe! You, our customers, make this all possible for those less fortunate than ourselves.

How to Shop

Begin Shopping:
Begin by choosing a category "AT&T Logo Merchandise, Telephones & Accessories or Online Catalog" from the navigation bar. Then select a department link from the category page. You can also use the Search link on the left navigation bar to find a product.

Once you select a department, you will see small images of the available products in each department. To view a larger image of the product and a detailed description of the product, click on the image or product name. Feel free to continue to shop or browse throughout the site until you are ready to make your product selection and check out.

Select An Item:
Select an item by clicking on it. You can view a detailed description and a larger image of the selected product by just clicking on the image or the item. Each department page and product page provides pricing.

Manage the Cart:
To add an item to your shopping cart - select the desired size and color and then click the "Add to Cart" button. Once you've added an item to your cart, you can change the quantity, continue shopping or checkout from the shopping cart page.

To change an item in your shopping cart - click on the product name and you will return to the item page from the shopping cart. You can then update the color or size by clicking on add to cart again. You can also increase the quantity of the item from the shopping cart page by changing the number in the quantity box and click on the update quantity button.

To remove an item from your shopping cart - click on the remove link on the shopping cart page.

To check on what's in your shopping cart - click on Shopping Cart button on the navigation bar.

Checking Out:
Once you've finished shopping, click on the "Checkout" button from the Shopping Cart page and you will enter the checkout process so that we can process, ship and bill your order. All of your order information is completely secure.

The checkout process consists of four simple steps - shipping, payment, review and confirmation. Once you enter the checkout process, you will enter a secure environment. At the top of each page of the checkout process, the step you are in will be highlighted. Your order will be displayed on the right hand side of the checkout page as you step through each of the four steps of the checkout process. At the bottom of each page, you will also have the opportunity to cancel your order should you change your mind.

Step 1: Shipping -
You will be asked for the shipping address of where you would like your merchandise shipped.

Step 2: Payment -
You will be prompted for your credit card information, your billing address and e-mail address.

Step 3: Review -
On the review page, you are given one more chance to go over your order and make certain that your shipping, billing, email address and credit card information is correct. Once you click on the "Send Order" button, your order has been sent for processing.

Step 4: Confirmation -
The final page will be your order confirmation page. Your order number is prominently displayed on this page. We encourage you to print a copy of this page for your records. The order number provided on this page is the number that you will need to check on your order status.

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Order Online:
AT&T Pioneer eShoppe is available 24 hours a day, 7 days a week, 365 days a year. To add items to your shopping bag click the button next to any product. You can always remove the item or change your order at any time. View the contents of your shopping cart by clicking on the button. For the ultimate shopping experience, make sure you set your browser preferences to accept cookies. When you are finished shopping, click the button for easy-to-follow instructions on how to proceed through a safe and secure check out.

Sales Tax
AT&T Pioneer eShoppe charges sales tax on all orders that we ship. All applicable state and local sales taxes will appear on-screen on the order review page during the checkout process. Shipping charges are not taxable.

Order Status
Orders will be shipped within two (2) business days after checkout. We ship Monday through Thursday (excluding holidays). After Step 4 of 4, a screen will appear stating that your order has been processed and it will provide you with an order reference number. Please note your reference number. When your order ships, you will receive an e-mail confirmation. It will contain an order number and the package tracking ID or delivery confirmation number.



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Payment Options

What credit cards can I use at AT&T Pioneer eShoppe?
When will I be charged for my order?
How do I cancel or change my order?

What credit cards can I use at AT&T Pioneer eShoppe?
The AT&T Pioneer eShoppe accepts the following major credit cards:
Visa
MasterCard
Discover/Novus

When will I be charged for my order?
Your credit card will be charged when your order is filled and prepared for shipping.

How do I cancel or change my order?
If you'd like to cancel or change your AT&T Pioneer eShoppe order, please call Ken at 314-396-3580 as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

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Shipping and Handling

How long does it take to get my order? 
How do you calculate Shipping and Handling charges?
Tracking Your Package

How long does it take to get my order?   

You should receive your order in ten business days. Most orders will be shipped within five business days after checkout, pending credit card approval. We ship Monday through Thursday (excluding holidays). Orders are shipped using either USPS 1st Class Mail or UPS Ground at our discretion based on the size of your order. If USPS 1st Class Mail is used, your shipping charges are generally reduced.

Sorry, at this time, we are unable to process any orders from anywhere outside the Continental U.S.

How do you calculate Shipping and Handling charges?

Shipping and Handling Charges are based upon the total price of your order and shipping method. The shipping and handling charges for payphones are more because of their weight. Pay phones weigh 51 pounds, so shipping charges are higher than normal orders and vary between $15.00 to $28.00 depending upon distance from our store in St. Louis.

Shipping & Handling Fees Order
Total Shipping & Handling Fee
Up to $25
$6.95
$25.01 to $50.00
$7.95
$50.01 to $75.00
$8.95
$75.01 to $100.00
$9.95
$100.01 to $150.00
$12.95
$150.01 to $200.00
$16.95
$200.01 or more
$19.95


Tracking Your Package
When your order ships, you will receive an e-mail confirmation. It will contain an order number and the package tracking ID or delivery confirmation number.

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