Frequently Asked Questions

Why Yahoo Store?

Is My Order Information Safe and Secure?

What is your return and exchange policy?

Why do you use cookies?

How do you use my personal information?

How can I check the status of my order?

Do you offer a quantity discount?

Do you have an AT&T Pioneer eShoppe catalog?

What if the merchandise is not in stock?

What if the item I am looking for is not shown on the web site?

Why do you charge Missouri sales tax for all orders?

 

Why Yahoo! Store?

The Missouri Chapter AT&T Pioneer Shoppe in St. Louis and Yahoo! Store have teamed up to bring you a high quality online shopping experience with a easy-to-use look and feel. The Missouri Chapter AT&T Pioneer Shoppe has been looking to expand their "bricks and mortar" store in St. Louis online for awhile and Yahoo! Store provides a cost effective way to put up an online storefront. Now the AT&T Pioneer Shoppe can reach all AT&T employees nationwide with both a "bricks and clicks" operation. In addition, the partnership between the AT&T Pioneers and Yahoo! Store mirrors the landmark strategic alliance between our sponsoring company, AT&T, and Yahoo!. The AT&T Yahoo! alliance has launched AT&T Yahoo! Dial and AT&T Yahoo! DSL internet products.

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Is My Order Information Safe and Secure?

The AT&T Pioneer eShoppe believes in providing a safe and secure shopping experience for all of our customers. To that end, AT&T Pioneer eShoppe has implemented security measures to protect the information we collect at our Web site. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - Secure Sockets Layer (SSL). The order form pages hosted by Yahoo! Store are served through a secure https connection using Stronghold secure server, currently the second best selling secure server software, featuring 128-bit SSL v2/v3 encryption. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just "surfing". Yahoo! Store encypts credit card numbers when a shopper enters the credit card number in the web browser, when it is sent to the Yahoo! Store server and finally when it is sent from the Yahoo! Store server to us.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. In addition, it is our policy to never send your credit card number via e-mail.

If users have any questions about the security at our Web site, users can send an email to the Webmaster.

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What is your Return and Exchange Policy?

Our products are guaranteed. If for some reason you are not satisfied with your online purchase, return it to us and we will exchange it or refund your money. AT&T Pioneer eShoppe will fully refund most items within 30 days of purchase. We will accept any phones in their original boxes with all included accessories and instruction manuals, as well as unwashed and unworn apparel. Please include a copy of your receipt.

Returning items by mail
Follow the simple directions below to make your return or exchange by mail.

• Include all original packing materials, manuals and accessories with the product to avoid any additional fees.

• Include the return label (which was included in the original shipment) with your product and indicate reason for return. We recommend items be returned via UPS or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.

• You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is damaged or defective, or the wrong item was shipped. Please include the postal receipt in your return package.


• Ship items to:
AT&T Pioneer eShoppe Return Center
909 Chestnut Street - Lobby
St. Louis, MO 63101

We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only.

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Why Do You Use Cookies?

AT&T Pioneer eShoppe as a Yahoo! Store uses cookies to keep track of each shopper's shopping cart. When someone arrives at a store, we give them a unique cookie. When they click on an Order button, we use the cookie to decide what shopping cart to put the product into. If cookies are not used, (or some equivalent approach like putting a tracking code in the URL for each visitor), there is simply no way to make a shopping cart work; unless the server has some way to tell that two clicks on the Order button are coming from the same browser, it has no way to know that both orders should go into the same shopping cart.

Note that Yahoo! doesn't store any information in the cookies themselves. The cookies are simply ids. Any information that shoppers enter when placing an order is kept on our servers; the id in the cookie is merely a key. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. You can configure your computer's browser to alert you when a site is attempting to send you a cookie and allow you to accept or refuse the cookie. In order to order using our site you must allow cookies.

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How do you use my personal information?

We collect information from our users at several different points on our Web site. AT&T Pioneer eShoppe is a Yahoo! Store. Yahoo! Store is a web hosting service offering web site design and reporting tools for online merchants. Yahoo! hosts the store pages, ordering system, and order data.

Yahoo! automatically collects order information from customers of Yahoo! Stores for the purposes of processing that information on behalf of the merchant. Yahoo! may only use this information in the aggregate. Yahoo! Store uses IP address information automatically received from visitors to allow Yahoo! Store Merchants to better understand traffic to their respective stores.

If you purchase merchandise through AT&T Pioneer eShoppe, we will gather personal information (i.e., name, postal address, e-mail address, telephone number and credit card information), as well as information about your purchases on our Web site. We request this information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.

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How can I check the status of my order?

Orders will be shipped within one business day after checkout (pending credit card validation). We ship Monday through Friday (excluding holidays). After you complete your order, a screen will appear stating that your order has been processed and it will provide you with an order ID number. Please note your order ID number. When your order ships, you will receive an e-mail confirmation. It will contain an order number and the package tracking ID or delivery confirmation number.

Should you have any questions or problems with the shipment, you may call Ken in Customer Service at 1-314-247-0404 Monday through Friday, 9:00am - 3:00pm, central time, or send us an e-mail.

How do I view my order status?

We provide Order Status via e-mails. You should get a confirmation email within 24 hours of placing an order online. This email confirms that your order was received. This email contains an Order ID which you will need when you check your order status online or if you call us.

Select ORDER STATUS from the navigation bar on the left of the page. After signing in using your Yahoo! ID, you can view the status of individual orders.

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Do you offer a quantity discount?


We typically give 10% discount for 6 or more of the same item. On large orders, the discount is figured differently. Depending on the quantity of the order and the break we received from the vendor, the discount could be up to 20% since our cost is lower in larger quantities. If you are interested in ordering a large quantity of one item, please contact our Store Manager Ken Schaper.

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Do you have an AT&T Pioneer eShoppe catalog?


The AT&T Pioneer eShoppe does not have a catalog. You may purchase our merchandise at our retail store in the lobby of 909 Chestnut Street in St. Louis, Missouri or by ordering online at the AT&T Pioneer eShoppe web site.

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What if the merchandise is not in stock?


We will confirm that we have the items you ordered in stock at the time we process your order. You can shop with confidence that the goods you select are available for shipment. We do not process your credit card until we verify that we can fulfill your order. However, on a rare occasion, we may make an error and discover that we cannot fulfill your order for a particular item. If that happens, we will e-mail or call you within 24 hours of your checkout. We will not back order an item nor will we substitute another item in its place.

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What if the item I am looking for is not shown on the web site?


Our eShoppe web site contains most of the currently available at our retail store in St. Louis. Not all items available at our store are available on the web site. If you want to know if we carry an item and don't see it just ask. We welcome feedback about items that you would like to purchase on our web site. Call us at 1-314-247-0404 Monday through Friday, 9:00am - 3:00pm, Central time, or send us an e-mail.

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Why do you charge Missouri sales tax for all orders?


Because the AT&T Pioneer eShoppe brick and mortar store has a physical presence in Missouri. Since we manually process all internet orders through the retail store in Missouri, we are required to collect Missouri sales tax.

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